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Privacy Policy

Himsum Ayurvedic Pharma Pvt. Ltd.

Comprehensive Privacy Policy, Consent Policy & Disclaimer

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1. INTRODUCTION

Himsum Ayurvedic Pharma Pvt. Ltd. ("Company", "we", "our", "us") respects your privacy and is committed to protecting the personal information shared by you. This combined document explains how we collect, use, disclose, store, and protect your personal data, the basis of your consent, and important disclaimers related to our wellness products.

This policy applies to our website, landing pages, order/enquiry forms, telephonic communications, WhatsApp/SMS communications, and all related customer interactions.

2. INFORMATION WE COLLECT

We may collect the following information when you voluntarily submit it:

  • Full name

  • Mobile number

  • Email address

  • Address for delivery purposes

  • Order and enquiry details

  • Communication records (calls, messages for quality and compliance purposes)

  • Technical data such as IP address, browser type, device information, and timestamps

We do not knowingly collect sensitive personal data beyond what is required for legitimate business purposes.

3. PURPOSE OF DATA COLLECTION AND USE

Your personal information is collected and used strictly for the following purposes:

  • Responding to your enquiry or callback request

  • Order confirmation and processing

  • Upselling or cross-selling of our own wellness products

  • Delivery coordination and logistics support

  • Payment confirmation and service-related follow-ups

  • Customer support and grievance redressal

  • Compliance with legal and regulatory requirements

Your mobile number may be used to contact you via phone calls, WhatsApp messages, or SMS strictly in relation to the above purposes.

4. CONSENT MECHANISM

We collect and process your personal information only after obtaining your explicit and informed consent.

Consent is obtained when you:

  • Submit an order or enquiry form and mandatorily check the consent checkbox, or

  • Voluntarily contact us via phone, website, or other official communication channels

By providing your details and giving consent, you authorize Himsum Ayurvedic Pharma Pvt. Ltd. to contact you for enquiry handling, order confirmation, follow-ups, delivery coordination, and product-related assistance.

You may withdraw your consent at any time by informing our customer support team.

5. COMMUNICATION POLICY (CALLS, SMS & WHATSAPP)

All customer communications are consent-based and service-oriented.

  • We do not engage in unsolicited cold calling.

  • All calls and messages are made only from company-owned, authorized communication channels.

  • Communications may include order-related calls, follow-ups, delivery updates, and wellness product assistance.

You may opt out of further communications at any time by notifying us during a call or via written communication.

6. DATA STORAGE, SECURITY & ACCESS CONTROL

We implement reasonable administrative, technical, and physical security measures to protect your personal data from unauthorized access, misuse, alteration, or disclosure.

Access to customer data is restricted to authorized personnel only and is used strictly on a need-to-know basis.

7. DATA RETENTION & DELETION

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required under applicable laws.

Upon request, we will take reasonable steps to delete or anonymize your personal data unless retention is required by law.

8. DATA SHARING & DISCLOSURE

We do not sell, rent, or trade your personal information to third parties.

Information may be shared only:

  • With logistics partners for delivery purposes

  • When required by law, legal process, or government authorities

  • To protect our legal rights and prevent misuse or fraud

9. DISCLAIMER (IMPORTANT)

All products offered by Himsum Ayurvedic Pharma Pvt. Ltd. are wellness supplements intended to support general health and well-being.

  • Our products are not intended to diagnose, treat, cure, or prevent any disease.

  • Information provided through our website, calls, or messages is not a substitute for professional medical advice.

  • Individual results may vary.

Customers are advised to consult a qualified healthcare professional for medical conditions.

10. CHILDREN'S INFORMATION

Our services and products are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.

11. YOUR RIGHTS

You have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Withdraw consent for communications

  • Request deletion of your data (subject to legal obligations)

Requests can be made by contacting us using the details below.

12. CHANGES TO THIS POLICY

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

Continued use of our services after changes constitutes acceptance of the updated policy.

13. CONTACT INFORMATION

For questions, concerns, or requests related to this policy, please contact:

Himsum Ayurvedic Pharma Pvt. Ltd.
Email: Himsumayurvedicpharma@gmail.com
Phone: 8800023539
 

By using our website or submitting your information, you acknowledge that you have read, understood, and agreed to this Privacy Policy, Consent Policy, and Disclaimer.

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